Privacy policy

Rosbury operates this website and online store, including its products and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website or make a purchase.

We comply with applicable UK data protection laws, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

By using our Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you use our Services, we may collect:

• Contact details: Name, email address, billing address and delivery address.
• Payment information: Payment method and transaction details. Payments may be processed by third-party payment providers.
• Account information: Username, password and account preferences.
• Order information: Products viewed, items added to your basket, purchases, returns and order history.
• Device information: IP address, browser type, device details and website activity.
• Communications: Information you provide when communicating with us.

We collect this information directly from you, automatically through our website, or through service providers and business partners.

How We Use Your Information

We use your personal information to:

• Process payments and fulfil orders.
• Arrange deliveries, returns and refunds.
• Manage customer accounts.
• Provide customer support.
• Improve our website and shopping experience.
• Prevent fraud and protect website security.
• Send marketing communications where legally permitted.
• Comply with legal obligations.

We process your information when necessary to fulfil a contract, comply with the law, pursue legitimate interests or act on your consent.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences and understand website usage.

Strictly necessary cookies may be used to provide essential website functions. We will obtain your consent before using non-essential cookies where required by UK law.

You can manage your cookie preferences through the cookie settings available on our website, where provided.

Sharing Your Information

We may share your personal information with:

• Shopify, which hosts and operates our online store.
• Payment providers, to process transactions securely.
• Delivery and fulfilment providers, to deliver orders and manage returns.
• Analytics and advertising providers, where permitted by law.
• Legal authorities, where required to comply with legal obligations.

We do not share personal information indiscriminately. Third parties may process your information under their own privacy policies where applicable.

Shopify

Our store is hosted by Shopify. Your personal information may be processed by Shopify and its service providers to operate and improve our Services.

Your information may be transferred to countries outside the United Kingdom. Where required, appropriate legal safeguards will be used.

For more information, please read Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Data Retention and Security

We retain your personal information only for as long as necessary to fulfil orders, provide our Services, meet legal obligations and resolve disputes.

We use reasonable security measures to protect your information. However, no method of online storage or transmission is completely secure.

Your Privacy Rights

Under UK data protection law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing at any time.

Some rights are subject to legal conditions and exceptions.

You can unsubscribe from marketing emails using the link included in our emails. Essential order and account notifications may still be sent.

You also have the right to complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

Children's Privacy

Our Services are not intended for children who are not legally able to enter into transactions independently. We do not knowingly collect children's personal information unlawfully. If we become aware that we have done so, we will take appropriate steps to delete it.

International Transfers

Your personal information may be processed outside the United Kingdom. Where required by law, we use recognised safeguards to protect your information during international transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, Services or legal obligations. The latest version will be published on this page with an updated date.