Shipping & Delivery Policy

Rosbury aims to deliver your orders safely and as quickly as possible. The following policy explains our shipping and delivery process.

Order Processing

Orders are processed and dispatched within 1–3 business days after your order confirmation.

Processing time is separate from delivery time. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Estimated Delivery Times

For orders delivered within the United Kingdom, estimated delivery takes 7–12 business days after dispatch, with an average delivery time of 9 business days.

These are estimates and may vary due to courier delays, postal services or public holidays. Your statutory rights remain unaffected.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to become available in the courier's system.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, the shipment may be investigated with the courier.

We will review the situation and determine an appropriate resolution in accordance with applicable law. This may include a replacement or refund where appropriate.

Under UK consumer law, Rosbury remains responsible for ensuring that your order is delivered as required by law.

Incorrect Shipping Addresses

Please ensure that your delivery address is correct and complete when placing your order.

If you notice an error, please take steps to request a correction as soon as possible. Once an order has been dispatched, changes may not be possible.

If an incorrect address causes a delivery problem, we will review the circumstances and work towards an appropriate solution. Your statutory rights will not be affected.